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Welcome to the privacy and policy page of our tour company, specializing in mountain climbs and safari adventures in Tanzania. We are committed to protecting your personal information and providing you with a safe and enjoyable tour experience.
Privacy Policy:
We understand the importance of privacy and take it seriously. We have implemented a number of measures to protect your personal information and ensure that it is handled responsibly.
We will collect personal information when you book a tour with us, such as your name, address, phone number, and email address. We may also collect information about your travel preferences and any special needs you may have. We use your personal information to process your tour booking, send you confirmation and updates, and to provide you with the best possible service.
We may also use your information to send you promotional materials and special offers, unless you opt out of receiving these communications. We will not share your personal information with any third parties, except as necessary to fulfill your tour booking or as required by law. We take all reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security measures, including encryption and firewalls, to safeguard your information.
You have the right to access and update your personal information at any time.
Terms and Conditions: By booking a tour with us, you agree to the following terms and conditions:
- Full payment is required 30 days prior to the tour departure date.
- We reserve the right to cancel a tour due to insufficient bookings or unforeseen circumstances. In such cases, a full refund will be provided.
- Any changes made to a tour booking may result in additional fees.
- We are not responsible for any lost or stolen personal belongings on the tour.
- We have the right to change or alter the itinerary as deemed necessary due to unforeseen circumstances or safety concerns.
Cancellation Policy:
- Cancellations made more than 30 days prior to the tour departure date will receive a full refund.
- Cancellations made less than 30 days prior to the tour departure date will result in a partial refund or no refund.
- Any additional fees or charges incurred due to a change or cancellation will be the responsibility of the customer.
Cookies Policy:
Our website uses cookies to improve your browsing experience and to personalize the content and advertisements we show you. Cookies are small text files that are stored on your device when you visit our website.
We use cookies for the following purposes:
- To remember your preferences and settings
- To understand how you use our website and to improve its performance
- To show you relevant content and advertisements
You can control the use of cookies on our website by adjusting your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.
Google Analytics:
We use Google Analytics to collect and analyze information about the use of our website. Google Analytics uses cookies to collect this information. The information collected by Google Analytics is used to improve the performance of our website and to understand how our visitors use it.
Third-Party Advertising:
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website and other websites to show you relevant ads. They may also use cookies to track your browsing history. We do not have access to or control over these cookies.
Access to your personal information:
As a data subject, you have the right to access your personal information, as well as the right to request its rectification or erasure, or to restrict or object to its processing.
Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in our Privacy Policy. This may include keeping your information for a certain period of time to comply with legal or regulatory requirements, or to resolve disputes or enforce our agreements.
Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection within our organization. If you have any questions or concerns about how we handle your personal information, please contact our DPO by email or phone.
Data Breaches:
In the event of a data breach that may compromise the security of your personal information, we will promptly notify you and take appropriate steps to mitigate the breach and protect your information.
Children’s Privacy:
Our website and tour services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18.
Changes to our Privacy Policy:
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the updated policy on our website.
Consent:
By using our website and booking a tour with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our website or book a tour with us.
International Data Transfers:
If you book a tour with us, your personal information may be transferred to and processed in countries outside of your country of residence, including Tanzania. These countries may have different data protection laws than your country of residence. However, we will take steps to ensure that your personal information is protected in accordance with this Privacy Policy.
Sensitive Personal Information:
We do not collect sensitive personal information, such as information about your health or medical conditions, without your explicit consent. If you have any special needs or medical conditions that may affect your tour experience, please let us know when you book your tour.
Governing Law:
This Privacy Policy and our collection, use, and disclosure of your personal information are governed by the laws of the country in which our company is based.
Contact Us:
If you have any questions or concerns about our privacy policy, please contact us by email or phone. We will be happy to assist you.