Support

Welcome to the support page of our tour company, specializing in mountain climbs and safari adventures in Tanzania. We are dedicated to providing our customers with the best possible service and support.

Contact Us:

If you have any questions or concerns about our tours, booking process, or any other aspect of our service, please don’t hesitate to contact us. You can reach us by phone or email. Our customer service team is available to assist you 24/7.

Frequently Asked Questions (FAQs):

We have compiled a list of frequently asked questions to help you quickly find the information you need. Please take a look at our FAQs section before contacting us, as you may find the answer to your question there.

Tour Information:

If you need more information about a specific tour, please visit our website. Each tour package is described in detail, including the itinerary, included services, and price.

Booking and Payment:

If you have any questions about the booking process or payment options, please visit our website or contact us. Our customer service team will be happy to assist you.

Cancellation and Refunds:

If you need to cancel or change your tour booking, please refer to our cancellation policy for more information. You can find the cancellation policy on our website.

Travel Documents:

Please ensure that you have all necessary travel documents, such as a passport and visa, before your tour departure date. If you need assistance obtaining these documents, please contact us.

Emergency Assistance:

In case of an emergency during your tour, please contact our emergency assistance team immediately. Our emergency contact information will be provided to you before the tour departure date.

Pre-Departure Information:

Before your tour departure date, we will provide you with detailed information about what to expect during your tour, including important information about the tour itinerary, accommodation, meals, and equipment. We recommend that you read this information carefully and come prepared for your tour.

Travel Insurance:

We strongly recommend that you purchase travel insurance for your tour. Travel insurance can provide coverage for unexpected events such as trip cancellation, medical expenses, and lost or stolen personal belongings. We suggest you to research and compare different travel insurance options and purchase a policy that best meets your needs.

Special Needs and Requests:

If you have any special needs or requests, such as dietary restrictions or accessibility requirements, please let us know when you book your tour. We will do our best to accommodate your needs and ensure that you have a comfortable and enjoyable tour experience.

Post-Tour Feedback:

We value your feedback and would appreciate hearing about your tour experience. After your tour, you will receive a survey asking for your feedback on various aspects of the tour. Your feedback will help us to improve our services and provide a better experience for future customers.

Responsible Tourism:

We are committed to promoting responsible tourism and preserving the natural and cultural heritage of Tanzania. We encourage our customers to respect the local communities and environment during their tour. This includes following the guidance of tour leaders and local guides, not littering and not disturbing wildlife.

Liability and Safety:

We take safety seriously and have implemented safety measures to ensure the safety of our customers during their tour. However, please note that adventure activities such as mountain climbing and safari tours have inherent risks. By booking a tour with us, you acknowledge and accept these risks. We will not be liable for any accidents or injuries that may occur during the tour.

Code of Conduct:

We expect our customers to respect the code of conduct during the tour, including following the instructions of tour leaders and guides, being punctual, and not engaging in any illegal or dangerous activities. Any customer who violates the code of conduct may be expelled from the tour without refund.

Complaints:

If you have any complaints or issues during your tour, please bring them to the attention of the tour leader or guide immediately. If the issue cannot be resolved on the spot, please contact us as soon as possible so that we can address the issue promptly.